Trading Name: Vet Doctor AI
Website: https://www.aivetdoctor.com/
Operated by: AI Veterinary Solutions Limited

This Cookie Policy explains how Vet Doctor AI ("we," "us," or "our"), operated by AI Veterinary Solutions Limited, uses cookies and similar tracking technologies when you access or use our website at https://www.aivetdoctor.com/ (the "Website").

This policy describes what cookies are, the specific types of technologies we deploy, how they support website functionality and prepaid credit management, and how you can control your cookie preferences.

1. What Are Cookies and Similar Technologies?

Cookies are small text files stored on your computer, tablet, or mobile device when you visit a website. They allow the platform to recognize your device, maintain active sessions, and store preferences over time.

We may also use similar digital technologies, including:

• Local Storage & Session Storage: Web storage objects used to temporarily save user preferences and maintain secure account authentication.
• Pixels & Web Beacons: Small transparent graphical images used to measure website traffic and user engagement.
• Session Identifiers: Automated tokens that track user interactions across pages during a single browsing session.

Cookie Duration Tiers:

• Session Cookies: Temporary cookies that expire and are automatically deleted when you close your web browser.
• Persistent Cookies: Cookies that remain on your device for a specified period or until manually cleared, allowing the website to recognize you on return visits.

2. How We Use Cookies

Vet Doctor AI uses cookies and web technologies to:

• Ensure secure account login and maintain user authentication.
• Maintain active prepaid credit session balances during checkout and feature execution.
• Store customized interface preferences (e.g., language choices, dark mode settings).
• Measure performance, analyze visitor trends, and identify technical errors.
• Enhance site security, prevent automated API abuse, and mitigate fraudulent activity.

3. Categories of Cookies We Use

A. Strictly Necessary (Essential) Cookies

These cookies are required for the fundamental operation of our Website and cannot be disabled in our systems.

• Purpose: User authentication, session management, security token validation, maintaining prepaid credit wallet states during checkout, and load balancing.
• Impact of Disabling: If blocked via browser settings, core features such as account login, secure payment processing, and credit redemption will not function.

B. Functional & Preference Cookies

These cookies allow our Website to remember decisions you make to provide enhanced, personalized functionality.

• Purpose: Remembering language preferences (e.g., English, Hindi, Urdu, Chinese, Thai, German), interface settings, and pet profile parameters.
• Impact of Disabling: The Website will function, but you may need to re-select your preferred settings on each visit.

C. Analytics & Performance Cookies

These cookies help us collect aggregated statistical data on how visitors interact with our Website.

• Purpose: Measuring page load speeds, identifying high-traffic tools, analyzing feature usage patterns, and detecting technical bugs.
• Data Handling: All data collected by analytics cookies is aggregated and anonymized in accordance with applicable data privacy laws.

4. Third-Party Service Provider Cookies

Certain essential third-party service providers deploy cookies or local storage when you interact with our platform, including:

• Payment Gateways (e.g., Airwallex): Fraud prevention, risk analysis, and secure transaction verification during credit purchases.
• Cloud & Security Providers: DDoS protection, automated bot prevention, and content delivery optimization.
• Infrastructure & Analytics Services: System diagnostic monitoring and performance tracking.

Note: Third-party service providers process data in accordance with their respective privacy and security policies. We do not sell, rent, or trade cookie data to third-party advertising networks.

5. Cookies and Prepaid Credit Purchases

Vet Doctor AI operates on a prepaid credit system.

• Essential session technologies are used during checkout to verify your payment status and allocate purchased credits to your account.
• Cookies do not store monetary values or credit totals directly on your device. Your actual credit balance is encrypted and maintained securely on our backend servers.

6. Managing and Disabling Cookies

You have the right to control how cookies are set on your device.

Browser Settings:

Most web browsers allow you to manage or block cookies through their preference menus. You can:

• View cookies stored on your device.
• Delete all or specific cookies.
• Block third-party cookies.
• Set notifications to alert you when a cookie is placed.

To adjust these settings, consult the official documentation provided by your browser (e.g., Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge).

Disabling essential cookies will prevent successful login, checkout verification, and execution of AI diagnostic features.

7. Updates to This Policy

We may update this Cookie Policy periodically to reflect technological updates, operational adjustments, or legal compliance requirements. The latest version will always be published on this page with an updated "Last Updated" date.

8. Official Merchant Credentials & Contact Information

If you have questions regarding our use of cookies or technical data processing, please contact:

• Legal Entity Name: AI Veterinary Solutions Limited
• Trading Name: Vet Doctor AI
• Business Registration Number (BRN): 81127380-000-08-26-3
• Registered Address: Unit 903, 9/F., Cameron Comm Centre, 458–468 Hennessy Road, Causeway Bay, Hong Kong
• Customer Support Email: support@aivetdoctor.com
• Official Website: https://www.aivetdoctor.com/