How can we help?

General Questions

An AI-driven platform that helps pet owners understand their pet's health symptoms through chat and image analysis.
No. This tool is for educational insights only. In an emergency, go to a physical clinic immediately.

Payments & Premium

We offer single-image analysis for $1 or monthly/yearly subscription plans for unlimited access.
Yes. We use industry-standard SSL encryption and PCI-compliant payment gateways. We never see or store your full card details.
Yes, you can cancel at any time from your Account Settings. You will retain access until the end of your billing cycle.

Subscription & Plans

We offer three distinct access levels designed for different diagnostic needs:

  • Single-Analysis Pass ($1): Ideal for a one-time check. Valid for 24 hours.
  • Individual Pro ($9): A 3-month plan tailored for pet and small property owners.
  • Clinical Enterprise ($29): A 3-month high-volume plan for clinics and hospitals.
Once you purchase a single detection, you have 24 hours of access to that specific analysis. After 24 hours, the activity is automatically suspended. Please note that these single-use purchases are non-refundable once the AI analysis is completed.

Refund Policy

We strive for transparency in our billing. Our refund structure for 3-month plans is:

PeriodRefund
Within 1 Week80%
1–2 Weeks20% (Tech issues only)
After 2 WeeksNone
Please email our support team at support@aivetdoctor.com.

Technical Questions

Our AI is highly trained on veterinary datasets, but environmental factors (lighting, camera quality) can affect results.
  1. Dermatological & Ocular: For skin conditions, rashes, and eye irregularities.
  2. Parasite Detection: Rapid screening for common parasites.
  3. Radiographic Analysis: AI-assisted interpretation of X-ray imagery.
  4. Prescription Analysis: Digital breakdown of prescriptions and lab reports.
No. Our AI-driven tools are for informational and screening purposes only. Always consult with a licensed veterinarian for medical treatment.